Edivar Santos
- Total activity 21
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Activity overview
Latest activity by Edivar Santos-
Edivar Santos created an article,
Adding WhatsApp channels to the Agent Workspace
Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to use this feature. Location: Admin Center > Channels > Messaging and social > Messaging This article d...
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Edivar Santos created an article,
Connecting your advanced AI agent to Zendesk Support - copy version
AI agents can take action on incoming emails and web forms, removing manual steps by customer support agents. To connect your AI agent to Zendesk Support, you must add the AI agent as a user and a...
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Edivar Santos created an article,
test template-edivar
testing testing testing
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Edivar Santos created an article,
test article email
test email, guide, support, talk, chat, messaging
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Edivar Santos created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Edivar Santos created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Edivar Santos created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Edivar Santos created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Edivar Santos created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Edivar Santos created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more